Fundamentals Of Effective Negotiation

Course Categories
Mediator Ethics | Interpersonal Violence | Diversity Awareness
Circuit/County Mediator | Family Mediator | Appellate Mediator |
General CME Courses |


Negotiation is a skill that we all use every day, whether we realize it or not. Whether we're haggling with a salesperson, negotiating a salary, or mediating a conflict, our ability to negotiate effectively can have a significant impact on our lives.

This course will teach you the essential skills and techniques you need to become a more effective negotiator. You'll learn how to:

Set goals and develop a negotiation strategy
Build rapport and create a positive atmosphere
Gather information and assess the other party's needs
Make persuasive arguments and build consensus
Deal with difficult people and resolve deadlocks

By the end of this course, you'll be able to negotiate with confidence and achieve your desired goals.

What You'll Learn

In this course, you'll learn about the following key negotiation skills:

Goal-setting: How to define your goals and develop a negotiation strategy that will help you achieve them.
Rapport-building: How to build rapport with the other party and create a positive atmosphere for negotiation.
Information gathering: How to gather information about the other party's needs and interests.
Persuasive argumentation: How to make persuasive arguments that will build consensus and help you achieve your goals.
Dealing with difficult people: How to deal with difficult people and resolve deadlocks.

We hope you enjoy the course!


5 hours CME (which includes 1 hour of mediator ethics, and 1 hour of diversity/cultural awareness)


This is a quick thank you for the efforts you put in to your meditation seminars. Having been an attorney for over 30 years and a mediator for over 10, I have certainly participated in my fair share of continuing education. Yours is among the most informative, competent, and rewarding seminar(s) I have experienced.
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Larry P., Naples, FL

I watched the section about imaging, and, as an MD, I thought you explained it all very clearly so that non-medical people should understand...
Joel K., Parkland, FL

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Deborah C., Orlando, FL

I just want to let you know that Module 40 in which you discussed with Wayne X-rays and MRIs was my favorite presentation.
Joseph K. , Plantation, FL

Very good course! I've conducted over 3,000 Mediations in Northwest Florida since 2001 and I still learned quite a bit so Thank you!
Mary B.,

I am delighted to have finished the very educational 16 hour course and thoroughly enjoyed it. Further, I already plan to choose Westbay Mediation Educations Services online interactive for my next renewal! Thank you again!
Elizabeth W., Ft Lauderdale, FL

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Jan R.,

As long as you remain there, everything is going to be perfect with Westbay Mediation as always!!! See you next renewal Aliya!
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01 Introduction To The Art of Negotiating
02 Things We Frequently Negotiate
03 Fundamental Concepts of Negotiation
04 Elements of Negotiation
05 Essential Negotiation Skills
06 Strategic Planning In Negotiation 1
07 Strategic Planning In Negotiation 2
08 Reaching An Agreement
09 Bonus - Career Choices In ADR
10 Bonus - Apply Cultural Competency


Course Registration

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Policy and Procedures

There is no risk on your part in taking this course. If you are not satisfied we will provide you with a full refund. Upon payment and approval of your registration, we will email you access credentials to the course. Upon completion of this course a downloadable electronic certificate will be provided, along with a detailed course outline. You may attach these documents to your mediator renewal application.