Ethical Challenges Facing Online Mediations (for GA Neutrals)

Course Categories
Mediator Ethics | Interpersonal Violence | Diversity Awareness
Circuit/County Mediator | Family Mediator | Appellate Mediator |
General CME Courses |


This course explores some of the ethical challenges facing online mediation. Online mediation is an emerging method for conducting mediations, using live real-time video technology to conduct the meeting. This allows mediators to expand their services beyond their local community, serve a wider audience of people, overcome cultural barriers, increase public awareness of mediation, and include the millennial and younger members of our population.

However, there are also some ethical challenges that need to be considered when conducting mediation online. These include:

Confidentiality: Ensuring that the mediation process is confidential can be more difficult when mediation is conducted online.
Impartiality: Mediators need to be even more careful to maintain their impartiality when mediating online, as they may not be able to see the parties' body language or hear their tone of voice.
The use of technology: Mediators need to be familiar with the technology they are using and how to use it effectively. They also need to be aware of the potential for technical problems to disrupt the mediation process.

This course will explore these ethical challenges in more detail. We will also discuss how to mitigate these challenges and ensure that online mediation is conducted in an ethical manner.

If you are interested in learning more about online mediation, this course is for you. It will give you the knowledge and skills you need to mediate online ethically.


3 hours of mediator ethics


I have to tell you (nothing against the annual program in Orlando, which is the only mediator continuing education course I’ve taken), but you guys really knocked it out of the park. Fantastic job. I really appreciate the hands-on business approach. I will likely use you guys instead for the future, no slight to them, but I really appreciated the real world detail in this course. Thanks again for the help.
, Orlando, FL

This is a quick thank you for the efforts you put in to your meditation seminars. Having been an attorney for over 30 years and a mediator for over 10, I have certainly participated in my fair share of continuing education. Yours is among the most informative, competent, and rewarding seminar(s) I have experienced.
Bob S., Fernandina Beach, FL

Thank you! The videos were very well done, interesting and informative. I was pleasantly surprised how much I enjoyed you and your husband’s presentations.
Steven T., Sarasota, FL

The course was perfectly organized, the website functioned without a problem, and with equal importace, your employee who assisted me was superlative.
Patrick C., Gulf Breeze, FL

EXCELLENT Mediator Certification Renewal courses! Great support. Got all 16 hours. Best in the business. Thank you!!
Constance D., Pagosa Springs, CO

All I can say is that I could never have done it without you.
Larry P., Naples, FL

I watched the section about imaging, and, as an MD, I thought you explained it all very clearly so that non-medical people should understand...
Joel K., Parkland, FL

You were great at responding even on the weekend! Remarkable.
Deborah C., Orlando, FL

I just want to let you know that Module 40 in which you discussed with Wayne X-rays and MRIs was my favorite presentation.
Joseph K. , Plantation, FL

Very good course! I've conducted over 3,000 Mediations in Northwest Florida since 2001 and I still learned quite a bit so Thank you!
Mary B.,

I am delighted to have finished the very educational 16 hour course and thoroughly enjoyed it. Further, I already plan to choose Westbay Mediation Educations Services online interactive for my next renewal! Thank you again!
Elizabeth W., Ft Lauderdale, FL

Very impressive. Thank you.
Jan R.,

As long as you remain there, everything is going to be perfect with Westbay Mediation as always!!! See you next renewal Aliya!
Angie C., Miami, FL

01 Online Mediations Primer
02 Challenges Facing Online Mediation
03 Ethical Concerns For Online Mediations
04 Exercise of Free Will During Online Mediations
05 Professionalism In Mediation
06 Frequent Ethical Misunderstandings
07 Top 5 Things Consumers Look For When Choosing A Mediator
08 Top 3 Things Attorneys Look For When Choosing A Mediator


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Policy and Procedures

There is no risk on your part in taking this course. If you are not satisfied we will provide you with a full refund. Upon payment and approval of your registration, we will email you access credentials to the course. Upon completion of this course a downloadable electronic certificate will be provided, along with a detailed course outline. You may attach these documents to your mediator renewal application.

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(813) 966-4503