Understanding Cultural Competency

Overview

This course explores the use of cultural competency in the dispute resolution arena. Here cultural competency refers to the communication between people who may have differences in any one of the following: styles of working, age, nationality, ethnicity, race, gender, and sexual orientation. In this course we examine how mediators may leverage their understanding of people belonging to different cultures (or communities) to help resolve issues and create better outcomes.

Credits

1 hour of diversity/cultural awareness

View Outline

01 About Cultural Competency and How To Leverage It
02 Top 5 Things Consumers Look For When Choosing A Mediator

Target Audience

All Certified Mediators

Course Registration

Dates

Location

Tuition

On Demand

Online

Policy and Procedures

There is no risk on your part in taking this course. If you are not satisfied we will provide you with a full refund. Upon payment and approval of your registration, we will email you access credentials to the course. Upon completion of this course a downloadable electronic certificate will be provided, along with a detailed course outline. You may attach these documents to your mediator renewal application.