Understanding Cultural Competency

Overview

This course explores the use of cultural competency in the dispute resolution arena. Here cultural competency refers to the communication between people who may have differences in any one of the following: styles of working, age, nationality, ethnicity, race, gender, and sexual orientation. In this course we examine how mediators may leverage their understanding of people belonging to different cultures (or communities) to help resolve issues and create better outcomes.

Credits

1 hour of diversity/cultural awareness

Reviews

As long as you remain there, everything is going to be perfect with Westbay Mediation as always!!! See you next renewal Aliya!
Angie C., Miami, FL

Thank you! The videos were very well done, interesting and informative. I was pleasantly surprised how much I enjoyed you and your husband’s presentations.
Steven T., Sarasota, FL

I will definitely do this again. It was very informative and the process was very smooth.
, Orlando, FL

I watched the section about imaging, and, as an MD, I thought you explained it all very clearly so that non-medical people should understand...
Joel K., Parkland, FL

Excellent program !!! Look forward to recommending you to others
, Jacksonville, FL

View Course Outline

1 Foundations of Cultural Competency
About Cultural Competency and How To Leverage It
Using Diversity To Build Your Mediation Practice

2 Building a Culturally Competent Mediation Practice
Top 5 Things Consumers Look For When Choosing A Mediator
Top 3 Things Attorneys Look For When Choosing A Mediator

Target Audience

All Certified Mediators

Course Registration

Policy and Procedures

Your satisfaction is guaranteed. If dissatisfied, you'll receive a full refund. Upon registration, you'll receive course access credentials. A downloadable certificate will be provided upon completion and should be submitted with your renewal application.

Unsure of what course to take?
• Call us at (813) 966-4503 to find the perfect course fit.